Help and support
Get help with your account, report, payment, or personal data.
Contact the ReloClear team
Email us with a short description of what happened and the email address you used for your account or purchase. If you have a receipt or order reference, include it. You can contact us without an account.
contact@reloclear.comPlease do not send passwords, sign-in codes, card details, passport copies, or sensitive immigration documents. Describe the issue first; we will explain if further information is needed.
Account and report access
Sign in with the email address used for your purchase. Check your inbox and spam folder for your report or sign-in email. If you bought as a guest and lost your access link, email us from the purchase address.
Payments, refunds, and cancellation
If a payment succeeded but the report is unavailable, please contact us before paying again. For a refund or cancellation request, include the purchase email and order reference if available.
Read the refund and cancellation policyYour personal data
To request a copy or correction of your personal data, or deletion of your account and linked data, email us from your account address and tell us what you need. We may verify your identity before acting. Some payment and accounting records may need to be retained where the law requires it.
ReloClear support helps with using the platform. ReloClear provides information and assessments, not legal advice or decisions on immigration applications.