Terms for using ReloClear

These terms are between you and Reloclear AB (trading as ReloClear), company registration number 559589-3032, Sweden. You can contact us at contact@reloclear.com.

Registered-office and VAT information appears in the legal notice.

ReloClear may provide:

• online immigration and relocation questionnaires;
• automated route screening and eligibility indicators;
• free summaries and saved-result links;
• paid digital reports where offered;
• guides, checklists, and educational content;
• account dashboards for saved reports and related services;
• future expert-referral, marketplace, business, or white-label services.

Features may be added, removed, limited, or changed over time. Some features may be available only in certain countries, languages, plans, or launch phases.

ReloClear assessments are based on the information you provide, public requirements, structured scoring logic, practitioner-informed interpretation, and product assumptions. The output is a screening and planning tool, not a legal opinion.

• We do not act as your lawyer, immigration adviser, representative, or agent unless a separate written agreement says so.
• We do not prepare, file, or manage government applications unless a future product expressly states otherwise.
• We do not guarantee that a migration authority, court, consulate, employer, school, or other third party will accept your application or documents.
• We do not guarantee that a route will remain available after you receive an assessment.

Immigration rules, salary thresholds, documentary requirements, appointment availability, and agency practice can change quickly. You should check official sources before making a filing, payment, move, resignation, lease, job change, or other important decision.

When using ReloClear, you agree to:

• provide information that is accurate, current, and complete to the best of your knowledge;
• review your answers before relying on a result;
• update or rerun an assessment if your facts change;
• use the service only for lawful purposes;
• keep account credentials secure and tell us promptly about suspected unauthorized access;
• use professional judgment before relying on any result for a significant decision.

Assessment accuracy depends on your inputs. If your answers are incomplete, approximate, outdated, or wrong, the output may also be incomplete, approximate, outdated, or wrong.

Some features require an account. You are responsible for maintaining access to your email address and protecting your password. ReloClear may require email verification before account use.

ReloClear uses persistent managed authentication sessions. Unless stricter limits apply, your browser may keep you signed in until you sign out, the session is revoked, the refresh process fails, or the browser storage is cleared. You should sign out on shared or public devices.

We may suspend or restrict accounts where we reasonably believe there is abuse, fraud, security risk, unlawful use, breach of these terms, or legal requirement.

ReloClear may use automated scoring, route projection, and report generation. The scoring engine produces route indicators, bands, risks, missing requirements, and next steps from your answers and the current rule version.

• Scores and bands are product indicators, not official government classifications.
• Route labels and risk notes are simplified for practical planning and may omit edge cases.
• Free and paid report views may show different levels of detail.
• AI may draft selected plain-language report passages, but the structured rules engine remains the source of route ordering, result bands, review points, and source actions.
• Internal scoring rules, raw scores, private traces, and proprietary model logic are not part of the customer deliverable unless we expressly say otherwise.

Free results may be limited, high-level, or preview-style. For anonymous users, ReloClear may email a saved-result link and set a strictly necessary browser cookie so the user can return to the result. Saved result links currently expire after 30 days.

Anyone with access to your email or saved-result link may be able to view the result. You are responsible for keeping that link private.

Paid reports may not be available in every country, language, or environment. Where paid reports are available, the checkout or order page shows the price, currency, taxes if applicable, main features, payment method, delivery method, and any immediate digital-delivery consent before you buy.

• Payment may be handled by a third-party payment provider.
• ReloClear may refuse or cancel an order if payment fails, fraud is suspected, the product is unavailable, or the order cannot legally be fulfilled.
• Report delivery may depend on successful payment, valid inputs, provider availability, and email deliverability.
• Business or white-label services may be governed by a separate written agreement.

See the Refund and cancellation policy for consumer withdrawal, refund, and non-delivery rules.

Mandatory consumer rights always apply. Because paid ReloClear reports are intended to be digital content delivered shortly after purchase, the checkout flow requests any legally required express consent and acknowledgement before immediate report generation begins.

If immediate digital performance has not started, you may have a statutory withdrawal or cancellation right. If report generation or delivery has started after the required consent and acknowledgement, the right to withdraw may be lost or limited under applicable consumer law. Details are in the Refund and cancellation policy.

You must not:

• use ReloClear to violate law, infringe rights, or harm others;
• try to reverse engineer, scrape, bypass, overload, or probe the private scoring system or infrastructure;
• submit malware, automated spam, malicious payloads, or abusive traffic;
• use another person's account or payment method without permission;
• resell, copy, frame, or white-label the service without written permission;
• misrepresent a ReloClear assessment as a government decision, legal opinion, or guaranteed outcome.

ReloClear and its licensors own the website, brand, text, design, software, assessment flow, scoring logic, reports, guides, and related intellectual property, except for content you provide or public-domain government information.

Subject to these terms, you may use ReloClear outputs for your own personal relocation planning or your internal business evaluation if you are using an authorized business product. You may not copy, reproduce, publish, sell, train competing systems on, or commercially exploit ReloClear content or outputs without written permission, except where mandatory law allows.

You keep ownership of information you provide. You grant ReloClear the rights needed to host, process, analyze, display, transmit, and use that information to provide the service, secure the product, comply with law, and improve ReloClear in line with the Privacy policy.

If you send feedback, ideas, suggestions, or bug reports, we may use them without obligation to pay you, while respecting personal data rules and confidentiality obligations that apply.

ReloClear relies on third-party providers for hosting, authentication, database, email, payment, AI-assisted report writing, support, accounting, and other operations. Third-party websites, official government pages, payment providers, expert partners, and external links may have their own terms and privacy notices.

ReloClear is not responsible for third-party content, decisions, outages, or services, except where mandatory law says otherwise.

We aim to keep ReloClear useful and available, but the service may be interrupted, delayed, changed, or discontinued for maintenance, provider issues, security, law, business reasons, or product development.

We may update scoring logic, route content, report wording, prices, plans, supported countries, and features. Changes apply prospectively unless stated otherwise. Older reports may not reflect later legal or product changes.

To the fullest extent allowed by law, ReloClear is provided on an "as is" and "as available" basis. ReloClear does not promise that:

• an assessment will be complete for every edge case;
• official rules or agency practice will remain unchanged;
• all third-party data, salary statistics, or public-source information will be error-free;
• the service will be uninterrupted, secure, or available at all times;
• a user will receive a permit, visa, job, school admission, appointment, refund from a third party, or any other outcome.

Nothing in these terms limits any warranty, guarantee, withdrawal right, conformity right, or other protection that mandatory consumer law gives you.

ReloClear is liable only to the extent required by mandatory law and these terms. To the fullest extent allowed by law, ReloClear is not liable for indirect loss, lost profits, lost opportunity, loss caused by inaccurate user inputs, changes in official rules, third-party decisions, or decisions you make without checking current official requirements or qualified advice.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for intentional misconduct, fraud, or mandatory consumer rights.

You may stop using ReloClear at any time. You may request account deletion by contacting us, subject to legal, security, accounting, and dispute-retention requirements described in the Privacy policy.

We may suspend, restrict, or terminate access if we reasonably believe you breached these terms, created risk for ReloClear or others, used the product unlawfully, or if continued service is not commercially or legally practical.

1. Contact us first at contact@reloclear.com so we can try to resolve the issue.
2. If you are a consumer and we reject your complaint in whole or in part, or do not answer, you may be able to bring a complaint to the Swedish National Board for Consumer Disputes, ARN.
3. The European Commission's Online Dispute Resolution platform was discontinued on July 20, 2025, so these terms do not point users to the old ODR platform.
4. You may also use any court, authority, or dispute route that mandatory law makes available to you.

These terms are governed by Swedish law, except where mandatory consumer law gives you the protection of another country's law. Courts with jurisdiction under applicable law may hear disputes. Mandatory consumer dispute and court rights are not limited by this section.

We may update these terms as ReloClear develops. The updated date at the top shows the current version. Material changes should be communicated in a reasonable way. If you continue using ReloClear after updated terms take effect, the updated terms apply to that use.